Delivery Policy

All orders placed by DIORO Orders are processed, shipped, and delivered within an estimated 7 to 21 business days, including order processing and shipping time. Delivery times may be subject to delays due to our partnership with third-party logistics companies, which could extend the delivery time by up to 15 business days.

We also inform you that in cases of taxed orders, delivery may take longer. DIORO is fully responsible for paying the tax in full, but is not responsible for delays, considering that taxation, since customs clearance is an independent process resulting from customs inspection, may extend the delivery time from 3 to 20 business days, which is beyond DIORO 's control.

Tracking code: The customer will be informed that the tracking code for their order will be available within 5 business days after payment confirmation and order processing by DIORO .

The estimated delivery time for products is provided during the purchase process, calculated in business days. Deliveries are made Monday through Friday, from 8 AM to 5 PM, during the business hours of the postal service and partner carriers, and may exceptionally occur on Saturdays.

Up to three delivery attempts will be made to the address provided, on alternate days, with an interval of up to 48 hours between them. It is essential that an authorized person, over 18 years of age and carrying identification, be present to receive the merchandise and sign the delivery receipt. If three delivery attempts are unsuccessful, the order will be returned to the supplier at its origin.

NOTE: We inform you that, in cases where the postal service is unable to deliver the merchandise after three delivery attempts, the customer will have up to 7 business days to go to a post office indicated on the delivery notice. During this period, it is important to contact the postal service to check the availability of the package and follow the instructions provided for collection or rescheduling of delivery to the purchase address.

We also inform you that Dioro is not responsible for incorrectly filled-in information when finalizing your order, such as address, email, phone number, CPF (Brazilian tax ID), and name. We ask that you check your information before making payment, as it is not possible to make changes.

If a customer fails to receive a product and requests reshipment, please be advised that a reshipment fee will be applied. This fee must be paid via PIX (Brazilian instant payment system), and the amount is R$75.00 (SEVENTY-FIVE REAIS). DIORO will pay the other half of the amount for reshipment of the new order. In this case, there will be no refund.

In cases where orders are marked as 'DELIVERED' by the third-party postal service, and the customer complains that the order was not actually delivered, we recommend that the customer go to the nearest post office to request a solution directly from the postal service. DIORO is not responsible for this type of situation and does not have direct access to the recipient's information, since deliveries are made by third-party companies and not directly by DIORO . We also ask that you verify the address provided at the time of purchase on our website.

If your order does not arrive within the maximum period of 120 days, we will refund your money.