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Please read the Terms and Conditions of Use (“Terms of Service”) carefully before using the DIORO website . By using the website and materials of DIORO COMÉRCIO E SERVIÇOS DIGITAIS LTDA (hereinafter “Dioro”), you agree to comply with all the provisions herein. If you do not agree, do not use the website and do not purchase or download any material. DIORO is located in Brazil, at the address: Q SHCN CL 206, BLOCO A, SALA 9, PARTE QS, ASA NORTE, BRASÍLIA-DF - 70.844-510
DIORO is an online sales and intermediation platform focused on the Brazilian consumer market, connecting exclusive products from the USA, Asia, and Europe .
All orders placed by DIORO Orders are processed, shipped, and delivered within an estimated 7 to 21 business days, including order processing and shipping time. Delivery times may be subject to delays due to our partnership with third-party logistics companies, which could extend the delivery time by up to 15 business days.
We also inform you that in cases of customs duties, delivery may take longer. DIORO [The company] is fully responsible for the full payment of the tax, but is not responsible for delays, considering that the taxation, since customs clearance is an independent process resulting from customs inspection, can take from 3 to 20 business days, which is beyond its control. DIORO .
Tracking code: The customer will be informed that the tracking code for their order will be available within 5 business days after payment confirmation and order processing by [Company Name]. DIORO .
If your order does not arrive within the maximum period of 120 days, we will refund your money in full.
DIORO reserves the right to change the terms and conditions described in this document and in other documents on this website without prior notice.
DIORO is responsible for maintaining the confidentiality of all data and information provided by the buyer during the purchase process. The website is audited daily to ensure security against hacker attacks, and is identified by the "Site Blindado" seal and "SSL" security.
The buyer can contact Customer Service to resolve doubts, address requests, complaints, suggest improvements, and send feedback related to the order or any content available on the website. Contact them via WhatsApp (61 9 8193-3504) or Email (sac@dioro.com.br).
The estimated delivery time for products is provided during the purchase process, calculated in business days. Deliveries are made Monday through Friday, from 8 AM to 5 PM, during the business hours of the postal service and partner carriers, and may exceptionally occur on Saturdays.
Up to three delivery attempts will be made to the address provided, on alternate days, with an interval of up to 48 hours between them. It is essential that an authorized person, over 18 years of age and carrying identification, be present to receive the merchandise and sign the delivery receipt. If three delivery attempts are unsuccessful, the order will be returned to the supplier at its origin.
NOTE: We inform you that, in cases where the postal service is unable to deliver the merchandise after three delivery attempts, the customer will have up to 7 business days to go to a post office indicated on the delivery notice. During this period, it is important to contact the postal service to check the availability of the package and follow the instructions provided for collection or rescheduling of delivery to the purchase address.
We also inform you that, the Dioro We are not responsible for incorrectly entered information when finalizing your order, such as address, email, phone number, CPF (Brazilian tax ID), and name. We ask that you verify your information before making payment, as changes are not possible.
In cases where orders are marked as 'DELIVERED' by the third-party postal service, and the customer complains that the order was not actually delivered, we recommend that the customer go to the nearest post office to request a solution directly from the postal service. DIORO is not responsible for this type of situation and does not have direct access to the recipient's information, since deliveries are made by third-party companies and not directly by DIORO . We also ask that you verify the address provided at the time of purchase on our website.
Once an order is finalized, it cannot be changed, nor can the payment method and/or delivery address be altered, nor can it be requested to expedite or prioritize delivery. In case of dissatisfaction, the buyer has up to 7 business days to request a return through Customer Service.
The delivery timeframe is provided during the purchase process and is also listed on our " DELIVERY POLICY " page, taking into account stock availability, region, product preparation time, and national and international strikes and holidays. DIORO 's system automatically sends email alerts to the buyer with each update to the order's delivery status.
DIORO offers free shipping throughout Brazil.
DIORO does not authorize the delivery company to enter the home, deliver by alternative means (e.g., throwing the product over the wall), assemble the product, open product packaging, deliver to an address other than the one registered, deliver to a minor , or deliver to someone without identification.
DIORO is responsible for the retention of goods at the SEFAZ (State Finance Secretariat ) or Customs Office; DIORO is fully responsible for the payment of customs duties or other taxes necessary for the release of the goods.
The buyer has the right to withdraw from the purchase, for the purpose of returning the product, provided that the following conditions are met:
- The deadline to cancel the purchase is up to 7 consecutive days, starting from the date of receipt of the product;
- In case of return, the product must be sent to DIORO in its original packaging, accompanied by all accessories and without any signs of use.
- The deadline for canceling a purchase on the website is 24 consecutive hours, starting from the date and time of payment for the order.
The buyer must request the return through Customer Service (SAC) via WhatsApp (61 9 8193-3504) or Email (sac@dioro.com.br) providing important information as per our Returns Policy.
After the product arrives, DIORO will verify if the aforementioned conditions have been met. If so, we will arrange for the product to be exchanged or a full refund of the purchase price.
In cases of purchases made via credit card, the card issuer will be notified and the refund will appear on the next or subsequent statement, in a single payment, regardless of the number of installments used for the purchase. The refund processing time and the collection of any remaining installments after the refund are the responsibility of the card issuer. The entire credit card company process will take between 30 and 60 days, depending on the buyer's billing cycle.
For purchases made via PIX (Brazilian instant payment system), the refund will be processed within 30 days, as per Article 18 of the Consumer Protection Code (CDC), after the item is received in our warehouse. DIORO will only refund the amount(s) to the checking account of the buyer registered at the time of purchase, which must be an individual account. It is necessary that the CPF (Brazilian tax identification number) of the account holder is correctly entered.
NOTE: For security reasons, refunds will not be issued to third-party accounts, only to the account of the buyer registered at the time of purchase.
The buyer must request the return through Customer Service (SAC) via WhatsApp (61 9 8193-3504) or Email (sac@dioro.com.br) providing important information as per our Returns Policy.
- In cases of returns of any product purchased in our promotion (2 for 147.90), the buyer may send a partial shipment to DIORO . Only 1 product from the promotion can be returned and/or exchanged. Only the amount corresponding to the return will be refunded.
DIORO informs that if the buyer forgets to add the promotional item(s) to the cart and complete the payment, DIORO is not responsible for processing a new order solely for the forgotten "gift".
If a customer fails to receive a product and requests reshipment, please be advised that a reshipment fee will be applied. This fee must be paid via PIX (Brazilian instant payment system), and the amount is R$75.00 (SEVENTY-FIVE REAIS). DIORO will pay half of the reshipment fee for the new order. In this case, there will be no refund.
Although dispute resolution is an important option for protecting consumers against fraud and unfair charges, it is essential to emphasize that its misuse or unjustified use can have significant implications for the buyer.
If a buyer frequently files disputes without legitimate justification, DIORO may choose to block future purchases from that buyer. This is because excessive disputes can be interpreted as a sign of fraudulent or abusive behavior, which may lead to the refusal of future purchases on the site.
In some extreme cases, DIORO reserves the right to take legal action against a buyer who unjustifiably engages in fraudulent activity on the website. This may lead to legal restrictions or lawsuits against the buyer, resulting in more serious legal consequences.
The buyer has the right to dispute a purchase made on the website. Before requesting a dispute with the card issuer, contact us through the customer service channels available on the website or send us a cancellation request via WhatsApp (61 9 8193-3504) or Email (sac@dioro.com.br). In accordance with these (“Terms and Conditions”), we will follow the procedures described to process the refund(s) of the amount(s) paid for the purchase(s).
DIORO DIGITAL TRADING AND SERVICES LTDA, Address: Q SHCN CL 206, BLOCK A, ROOM 9, PART QS, BRASÍLIA-DF, 70844-510
OFFICIAL AND REGISTERED STORE - WWW.DIORO.COM.BR